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Rafaelde B
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Member since March 24, 2021


CRM Functional Lead Consultant / Project Manager Technological Capacity • Technology Oracle Applications (from version 11.5.6 until current R12), SQL Plus, SQL Navigator, Oracle Tutor; Ghost Viewer, Data loader, JavaScript, HTML, basic of UNIX and Linux. • Methodologies Oracle Applications Implementation Methodology (AIM), Complete Business Flow (CBF) for CRM. • Oracle Applications Oracle Contracts Core; Oracle Contracts for Service; Oracle Advanced Collections; Oracle Contracts for Sales; Project Contracts; Contracts for Procurement; Lease Management (Contracts); Oracle Installed Base; CRM Foundation; Service (Knowledge Management, Scheduler, Customer Support, iSupport, Teleservice); Field Service; Depot Repair; Spares Management; Telesales (Quoting); Order Management; Advanced Pricing, Forms Personalization, XML Publisher. • Specific knowledge Application implementation; Oracle Application Instructor; Data Conversion; Technical Architecture; Development of functional documents for new customizations; Business and Technical process re- engineering; Process for creation, negotiation, approval and usage of contracts in the processes of a company; Participation in i-seminar to learn new functionalities of contracts products.


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